Outsourcing Specialist

Job Summary

We are looking for an Associate – Outsourcing to support the day-to-day operations of the Outsourcing/Account Management function. The role will assist in client account management, service delivery coordination, client communication, contract documentation, and business development research
.

Candidates with experience in the outsourcing, staffing, manpower, recruitment, IT services, or Oil & Gas industry are preferred. Candidates currently working with competitor companies or within the same industry are strongly encouraged to apply.

Key Responsibilities

• Support the Analyst and Executive in managing client accounts and outsourcing service delivery
  .
• Assist with day-to-day client communication, inquiries, meeting coordination, and follow-ups.
• Coordinate with internal teams to ensure timely and accurate delivery of outsourcing services.
• Monitor client service issues and support timely resolution.
• Maintain accurate documentation related to contracts, client interactions, service delivery, and account activities
  .
• Assist in preparing reports, presentations, and account-related documentation.
• Conduct market and industry research to identify potential business opportunities.
• Monitor market trends, competitor activities, and industry developments.
• Support business development initiatives and lead-generation activities.
• Monitor client satisfaction and collect client feedback.
• Assist in identifying opportunities for account growth, cross-selling, and service improvement
  .
• Ensure outsourcing activities comply with company policies, contractual requirements, and applicable regulations.
• Maintain accurate records in CRM and internal systems
  .

Preferred Industry Experience

Candidates with experience in the following industries are preferred:

• Outsourcing / Staffing / Recruitment
• Manpower Services
• IT Services / IT Outsourcing
• Managed Services
• Oil & Gas
• Professional Services
• Human Resources / Workforce Solutions

Candidates from competitor outsourcing/staffing companies are highly preferred.

Key Skills

• Outsourcing Operations
• Account Management Support
• Client Relationship Management
• Client Communication
• Service Delivery Coordination
• Contract Documentation
• Client Follow-up
• Customer Service
• Business Development Support
• Lead Generation
• Market Research
• Competitor Analysis
• Sales Support
• CRM Management
• MS Office
• Reporting & Documentation
• Stakeholder Coordination
• Problem Solving
• Time Management
• Multitasking
• Organizational Skills
• Communication Skills

Key Result Areas (KRAs)

1. Client Support

• Support achievement of 90%+ client satisfaction
  .
• Ensure 95% of client inquiries are responded to within 24 hours.

2. Service Delivery Support

• Contribute to achieving 90%+ service delivery success
  .
• Maintain 100% accuracy in contracts and service documentation.

3. Research & Business Development

• Provide research support contributing to at least 1 new business opportunity per quarter
  .
• Deliver accurate and timely research reports with 95%+ accuracy
  .

4. Compliance & Documentation

• Maintain 100% compliance with company policies and applicable regulations.
• Ensure all required documentation is complete and accurate.

Qualifications & Experience

• Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or a related field
  .
• 1-2 years of experience in outsourcing, staffing, recruitment, account management, client servicing, or a similar support role.
• Experience in Oil & Gas or IT is preferred.
• Experience with an outsourcing/staffing competitor is highly preferred.
• Proficiency in MS Office and CRM software
  .
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong client-service orientation and attention to detail.