Lead Process Improvement Engineer – Facility Management

The Lead Process Improvement Engineer – Facility Management is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.

The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.

This is a highly field-driven and analytical role
, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.

• Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.
• Identify gaps between reported performance and actual site conditions.
• Review Hard and Soft FM service delivery and recommend practical improvements.
• Identify operational risks and support site teams in implementing effective corrective measures.
• Challenge existing working practices where required and promote greater consistency across FM contracts.
• Support the standardisation of processes, procedures and operational best practices across sites.

• Lead continuous improvement and process optimisation initiatives across FM operations.
• Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.
• Develop and implement improved processes in coordination with operational and functional teams.
• Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.
• Ensure corrective and preventive actions are implemented and monitored through to closure.
• Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.

• Conduct structured operational, quality and performance audits across FM contracts.
• Identify non-conformances and areas for improvement.
• Develop, monitor and close corrective action plans.
• Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.
• Support implementation and maintenance of applicable ISO management systems and FM best practices.

• Review and optimise SLA and KPI frameworks in line with contractual requirements.
• Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.
• Develop dashboards, reports and performance presentations.
• Translate operational data into clear and actionable recommendations for management and site teams.
• Support continuous improvement of service quality and client satisfaction.

• Support budgeting, estimation and pricing activities from an operational and technical perspective.
• Review existing cost structures, resource assumptions and estimation methodologies.
• Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.
• Recommend cost-effective operational solutions without compromising service quality or contractual compliance.
• Support alignment between commercial assumptions and actual operational requirements.
• Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.

• Engage with clients and key stakeholders to understand operational concerns and service expectations.
• Support proactive resolution of service delivery issues.
• Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.
• Promote a culture of continuous improvement, accountability and operational excellence across FM operations.

• Support sustainability and ESG initiatives across FM contracts.
• Identify opportunities for improved energy efficiency, waste management and environmental performance.
• Support compliance with environmental and sustainability requirements.
• Contribute to relevant ESG, energy and sustainability reporting.

Bachelor’s Degree in one of the…