Credit Control Supervisor​/Manager

Credit Control Supervisor Manager

Location:

Doha, Qatar

The Credit Control Manager is responsible for overseeing the credit control function, ensuring the timely collection of outstanding payments while minimizing risk to the organization. This role focuses on developing and implementing effective credit control policies and procedures, managing customer accounts, and maintaining strong relationships with clients.

• Follow‑up with all customers on a daily basis to ensure payments and solve their account problems to meet the monthly collection target.
• Review collection reports to ascertain status of collections and outstanding balances, evaluate effectiveness of current collection policies and procedures, and report to the Business Support Manager.
• Visit top customers on a regular basis to maintain strong relationships and resolve any issues that could delay the collection process.
• Proactively manage credit risk and escalating it to the Business Support Manager and Area Manager.
• Identify ways to improve debt‑collection processes.
• Prepare and send official reminder letters to defaulting customers.
• Directly manage the Business Support Officer and collectors regarding payment collections, invoices, and credit note submissions.
• Review customer reconciliations with the branch accountant, ensuring everything proceeds smoothly and resolving any problems.
• Review and advise on opening new accounts and orders for previously blocked accounts.
• Prepare required documents and coordinate with the lawyer regarding customers transferred to Legal Affairs.
• Collaborate and coordinate with accounting and sales teams to ensure all payments and credit notes are booked properly.
• Achieve 100% of the area yearly collection target.
• Clear all old balances above 360 days with a clear plan.

• University degree in Accounting, Finance or a similar field and experience in similar or related industries.
• Minimum of five (5) years of experience in finance, credit‑related roles with strong knowledge of cash‑flow management.
• Ability to reduce DSOs and achieve monthly collection targets.
• Timely and accurate month‑end closing; ability to carry out reporting and issue resolution through KPI reporting and management.

• Strong organizational skills.
• Analytical skills.
• Communication skills.
• Familiarity with data entry and analysis.
• Ability to listen to customers and negotiate solutions.