Team Leader, Insurance Telesales Agents

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

• Supervision of Subordinates:
  Organise and supervise the activities and work of the Life Insurance telesales unit to ensure that all work within this area is carried out in an efficient manner, which is consistent with operating procedures and policies.
• Provide on-the-job training, coaching and constructive feedback to subordinates to support their overall development.
• Product Strategy:
  Provide regular feedback on issues faced by the Life Insurance Tele Sales unit to support the Life Insurance product and sales strategy to support the delivery of underlying team objectives.
• Sales monitoring:
  Monitor sales performance regularly versus the budget of the life insurance telesales team, in order to ensure meeting the set budgets.
• Ensure that all sales activities are conducted within the controls and quality standards set by CB guidelines and compliant with QCB regulations.
• Cross sell of bancassurance products:
  Plan and drive cross sell of life insurance products through the Telesales team, targeting to meet assigned product penetration rates.
• Reporting and Operational Needs Assessment:
  Provide and analyse periodic and / or ad hoc reports in order to provide insights and clarity of life insurance products current activities and performance.
• Training and Certification:
  Responsible for ensuring the Life Insurance tele sales team complete required product and bank training courses in a timely nature in accordance with the QCB provisions.
• Policies, Systems, Processes and Procedures:
  Ensure that functional procedures and controls covering a specific area of activity are conducted in compliance with risk, audit, and regulatory requirements.
• MIS and Reports:
  Prepare departmental and regulatory MIS statements and reports timely and accurately to meet CB and QCB reporting requirements, policies and standards.
• Related Assignments:
  Perform other related duties or assignments as directed.

• Minimum Qualifications:
  
  University Degree.
• Minimum Experience:
  
  Minimum 3 years in Insurance Industry.
• Knowledge, & Other
  
  Skills:
  • Retail banking knowledge.
  • Financial understanding.
  • Communication and Presentation skills.
  • Understanding of insurance business and Qatar Market.
  • Strong Sales management background.
• Preferably Arabic Speaker.

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking.
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members.
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance.
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective.

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.