QNB-Assistant Manager SME Relationship Management; Qatarization

Job Summary

• Proactively marketing solicitation of SME relationships for both Assets & Liabilities.
• Ensure implementation of a marketing plan as per agreed objectives.
• Ensure quality of portfolio is satisfactory.
• Act as one‑stop solution for all such customers’ requests / needs.
• Managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures.
• Closely work with his senior team members to develop and expand the bank’s corporate business from existing corporate customers and new relationships in line with the bank’s strategy.
• Prepare credit proposals, starting from negotiation stage with the customers until limit booking.
• Coordinate with other departments to ensure smooth operations of the accounts.

• Provide inputs to his line manager in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment.
• Proactively support his line manager in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the department’s function, customer portfolio development and the monitoring of achievements.
• Ensure proper monitoring and achievement of Key Performance Indicators on periodic basis.
• Ensure upholding and monitoring full compliance with prevailing best corporate banking practices.
• Implements KPI’s and best practices for Senior Manager SME Relationship Management.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

• Be highly responsive to customers’ needs & ensure client satisfaction.
• Ensure high quality of portfolio in order to avoid direct credit losses.
• Act as the single point of contact for servicing all needs/queries.
• Provide input to his line manager to support the development of tailored product solutions for QNB SME clients.
• Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.
• Service the needs / queries of the customers under the team’s portfolio.
• Liaise with customers for their day‑to‑day banking requirements.
• Ensure customers are well informed of their facilities and other matters.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Implement marketing plan to identify corporate relationships.
• Monitor credit quality of the portfolio for risk recognition.
• Provide timely and accurate information to the internal auditors and the Compliance function as and when required on the SME customer base.
• Prepare periodic Management and Business Information reports.
• Maintain good understanding of the existing credit policy of the bank.
• Develop good understanding of QNB SME product offering.
• Focus on managing relationships: