QNB- Manager Custody Operations and Settlement

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will perform operational related activities and maintenance/ updating of account as a result of corporate actions. The incumbent will provide support to other departments in all functions related to daily corporate actions processing and settlement. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.

• Shareholder & Financial:
  Participate in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.
• Shareholder & Financial:
  Implements KPI’s and best practices for Manager Custody Operations & Settlement role.
• Shareholder & Financial:
  Act within the limits of the powers delegated to the incumbent.
• Shareholder & Financial:
  Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External):
  Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.
• Customer (Internal & External):
  Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group’s goals/ objectives.
• Customer (Internal & External):
  Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
• Customer (Internal & External):
  To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Customer (Internal & External):
  Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Internal (Processes, Products, Regulatory):
  Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.
• Internal (Processes, Products, Regulatory):
  Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.
• Internal (Processes, Products, Regulatory):
  Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.
• Internal (Processes, Products, Regulatory):
  Work closely with the front office to be responsible for both operations work as well as corporate actions.
• Internal (Processes, Products, Regulatory):
  Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.
• Internal (Processes, Products, Regulatory):
  Reconcile and resolve security and cash discrepancies resulting from corporate events.
• Internal (Processes, Products, Regulatory):
  Reconcile records at end of day and ensure all processing has…