QNB-Manager Custody Operations and Settlement

Job Purpose Summary

The incumbent will perform operational related activities and maintenance/ updating of account as a result of corporate actions. The incumbent will provide support to other departments in all functions related to daily corporate actions processing and settlement. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.

A. Shareholder & Financial:

• Participate in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.
• Implements KPI’s and best practices for Manager Custody Operations & Settlement role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

• Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.
• Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

• Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.
• Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.
• Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.
• Work closely with the front office to be responsible for both operations work as well as corporate actions.
• Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.
• Reconcile and resolve security and cash discrepancies resulting from corporate events.
• Reconcile records at end of day and ensure all processing has been completed.
• Analyse and identify root cause for clients’ investigations, where applicable.
• Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.
• Support the Head of Operations and Accounts in the preparation of MIS reports with regards to corporate action operations and account activities.
• Coordinate with all Corporate Customers for any IPO or Dividend distribution

D. Learning & Knowledge:

• Possess knowledge of developments in corporate action’s account and operations processes.
• Excellent knowledge of all related systems
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 6 years of relevant experience, preferably within a highly rated international bank / operations or related experience in banking operations.