Collections Officer

Company Description

A to Z Services is an Integrated Facility Management company that delivers customized solutions for commercial, industrial, educational, residential, and healthcare facilities across Qatar.

The Collections Officer is a full-time, on-site role based in Doha, Qatar. This position reports to the Credit Control manager and is responsible for the collection of outstanding receivables, following up with clients on overdue accounts, and ensuring timely payments in line with company policies.

Day-to-day tasks include reviewing aging reports, contacting customers via phone and email, negotiating payment plans where appropriate, and documenting all collection activities accurately in the system.

The role also involves coordinating with finance and operations teams to resolve billing disputes, reconcile accounts, and prepare regular collection reports for management.

• MUST HAVE:
  Bachelor's degree in Finance, Accounting, Business Administration, or equivalent.
• MUST HAVE:
  Minimum 3 years of hands‑on collections experience in Qatar is required, preferably within a large group handling both B2B and B2C collections.
• Local market knowledge
• Excellent follow‑up skills, coordination with clients, and the ability to expedite overdue collections while maintaining professional customer relationships.
• Customer service and communication skills to handle client interactions professionally, manage disputes, and maintain positive relationships.
• Basic to intermediate finance knowledge, including understanding invoices, credit notes, payment terms, and account reconciliation.
• Proficiency with MS Office (especially Excel) and experience working with ERP or accounting systems.
• Ability to work on‑site full‑time in Doha, Qatar, manage priorities under deadlines, and collaborate effectively with cross‑functional teams.