QNB- Vice President Contracting Relationship Management

Job Summary

The incumbent will be responsible for proactively managing the Bank’s relationship with contracting customers to assist in meeting the stated budget targets for the contracting function in terms of revenue, profit, profitability and volumes in compliance with established QNB credit policies, procedures, standards and regulatory requirements. The incumbent will ensure that assigned contracting clients’ needs are met on a priority basis in compliance with prevailing best corporate financing practices and will proactively coordinate efforts and cross sell products with other Bank divisions / departments / functions.

• Shareholder & Financial:
• Assist in the implementation of the strategies and plans to achieve all volume, revenue, and profit targets for the Contracting function.
• Support the Senior Vice President - Contracting Relationship Management in the development of Key Performance Indicators for systematic performance monitoring and quality measurement of the Contracting function and monitoring their achievements.
• Support in meeting target budgets for new contracting client relationships for the Contracting function, in accordance with QNB’s overall corporate budget and strategy.
• Implements KPI’s and best practices for VP Contracting Relationship Management.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Coordinate and liaise activities with QNB Corporate Banking, International, regional and international branches, representative offices, affiliates, Foreign Institutions, Treasury, Legal, Retail, and Head Office support functions to provide support and cross‑selling opportunities intra QNB Group divisions, departments, units and functions.
• Maintain a focal ‘one point of contact’ to contracting clients and ensure superior customer service and a customer friendly approach to meeting their needs and resolving their queries.
• Maintain and enhance relationships with the existing Contracting customers, as well as building new relationships.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Maintain and conduct activities in compliance with policies and procedures, regulations and prevailing best practices.
• Manage the assigned Contracting credit clients on overall basis to ensure targets are met, corrective measures where necessary are implemented on timely basis and to systematically evaluate the quality and performance of the same.
• Provide technical expertise and guidance to Relationship Officers to ensure their credit proposals adequately address all relevant risk factors and meet minimum acceptable standards.
• Perform sales activity in accordance with SVP Contracting Sector directives and timely update the database of client contacts.
• Systematically visit client premises, conduct meetings and prepare / deliver presentations, as appropriate.
• Identify and timely report on all negative events and early signals on potentially problematic accounts / relationships that are managed by the Contracting function.
• Perform cross selling activities in coordination with other Corporate Banking functions, departments, QNB Corporate Banking, International, regional and international branches, representative offices, affiliates, Foreign Institutions, Treasury, Legal, Retail, and Head Office support functions in order to enhance QNB’s overall relationship with the Contracting corporate customer base.
• Supervise the roll‑out of conventional corporate banking products targeted at Contracting clients.
• Develop and maintain professional relationships with key personnel…