QNB-Senior Associate - Retail Banking and Operation Audit

Job Purpose

Summary:

The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real‑time risk monitoring.

This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group’s audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.

A. Shareholder & Financial:

• Contribute to the execution of the risk‑based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non‑compliance or ineffective controls.
• Identify compliance and operational risks that could impact the Group’s financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation.
• Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes.
• Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section.
• Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function.
• Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks.
• Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence.
• To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
• Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements.
• All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA’s International Professional Practices Framework (IPPF), and relevant local regulations.
• Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards.
• Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks.
• Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees.
• Reporting phase: draft clear and concise…