Credit Supervisor

Job Description

• Oversees all hotel credit and accounts receivable functions.
• Reviews and approves credit applications in line with company policies.
• Conducts credit checks for corporate, government, and travel agency accounts.
• Follows up on outstanding balances and ensures timely collections.
• Reviews aging reports and supports effective collection strategies.
• Ensures accurate billing for groups, events, long‑stay guests, and corporate accounts.
• Verifies supporting documents and resolves billing disputes with relevant departments.
• Maintains accurate and compliant credit files and documentation.
• Prepares credit reports, reconciliations, and month‑end summaries.
• Supports internal and external audits with required documentation.
• Coordinates closely with Front Office, Sales, Events, and Finance teams.
• Communicates with clients regarding billing inquiries, payments, and credit terms.
• Builds and maintains positive relationships with clients and business partners.

• Previous experience in hotel credit, accounts receivable, or finance (hospitality experience preferred).
• Strong understanding of credit procedures, billing, and collection processes.
• High level of accuracy, integrity, and attention to detail.
• Strong communication and negotiation skills.
• Ability to work independently and manage deadlines.
• Proficiency in PMS, accounting systems, and MS Excel.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.