Assistant Credit Manager

Responsibilities

• Setting and regularly reviewing credit limits for both in‑house guests and City Ledger balances.
• Checking updated remarks given by Front Office staff and following up any discrepancies with Front Office Manager.
• Following up on the collection of Returned Cheques, Credit Cards Charge Back;
  Skipper Accounts.
• Reconciling accounts receivable trial balances with the general ledger accounts each month and ensuring accurate ageing.
• Ensuring and maintaining supporting documents of all advance deposits.
• Handling clients' queries promptly, professionally and efficiently.
• Ensuring check room rates charged to travel agents are in accordance with the contract.
• Checking whether the bills are attached with proper covering details such as authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
• Delivering invoices and ensuring that the person concerned is in receipt of the same.
• Analyzing trends in Accounts Receivable balances or significant changes in payment patterns and recapping major collection problems for the monthly credit meetings.
• Conducting credit investigations so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extension of credit.
• Responsible for maintaining the debitor’s ledger; regularly reviewing the aged trial balance, making collection calls and identifying and following upon doubtful accounts.
• Reconciling all credit card charges.
• Ensuring credit applications for all new accounts are completed and approved.
• Posting all payments received daily.
• Clearing City Ledger accounts at month‑end.
• Scheduling and chairing the monthly credit meetings.
• Reviewing the high balance report daily and following up any problems or doubtful accounts.
• Daily reviewing the Accounts Receivable ledger and monitoring incoming cheques.
• Attending rundown meetings and advising on account set‑up or any necessary payment plans.
• Initiating collection action for overdue accounts and preparing those accounts necessary for legal action.
• Replying to customer queries and sending copies of accounts.
• Reconciling and rebates.
• Liaising with Credit Card Companies.
• Following up collections of accounts receivable regularly in a firm but diplomatic manner, calculated to produce results and simultaneously maintain good relations with customers.
• Recommending write‑offs of un‑collectable accounts with supporting documents of legal correspondence or notification from appropriate sources.
• Reporting immediately any unfavorable information received affecting a customer’s credit standing so that appropriate actions may be taken.
• Ensuring that voco® Doha West Bay Suites policies and procedures for granting of credit are observed.
• Attending Monthly Credit Meetings and maintaining updates to the list of travel agents which are blacklisted and/or prepayment basis.
• Complying with voco® Doha West Bay Suites Credit policy.

• Assist in establishing policies and procedures relating to the area of Finance as directed by the Finance Manager.
• Make all necessary Finance decisions under the direction of the Finance Manager.
• Coordinate Finance schedules with all programs including annual leaves.

• Communicating effectively with all other departments.
• Being able to work a flexible roster.
• Attending meetings, training sessions and any other required meetings or training sessions.
• Identifying opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensuring safe work practices are adopted at all times and reporting any OHS concerns immediately to your direct manager or HR Manager.
• Taking Cash Inventory by “Surprise Basis”.
• Ensuring that all documents used are numbered and consistent in control daily.
• Managing house float and inventory on a monthly basis.

• Honesty & integrity.
• Motivator and team builder.
• Commitment to professional values.
• Ability to work long & unusual hours.
• Good knowledge of personal computing.
• General knowledge of accounting concepts.

• Diploma in Accounting.
• Fluent in English oral and written.

• 3 years experience in a similar capacity;
  Min 5 years in accounts.

• Good understanding of correct manual handling techniques.

• ‘Can do’ attitude and a high level of energy.
• Professionally groomed.
• Able to work well independently.
• Customer Service Oriented.