Assistant Credit Manager

Responsibilities

• Set and regularly review credit limits for both in‑house guests and City Ledger balances.
• Check updated remarks from Front Office staff and follow up any discrepancies with the Front Office Manager.
• Follow up on the collection of returned cheques, credit‑card chargebacks, and skipper accounts.
• Reconcile accounts‑receivable trial balances with the general ledger each month and ensure accurate ageing.
• Maintain supporting documents for all advance deposits.
• Handle client queries promptly, professionally and efficiently.
• Ensure check‑room rates charged to travel agents comply with contract terms.
• Verify that bills include proper covering details (e.g. authority letter, vouchers) before dispatching to customers.
• Deliver invoices and confirm receipt by the appropriate party.
• Analyse trends in accounts‑receivable balances or significant changes in payment patterns and recap major collection problems for the monthly credit meetings.
• Conduct credit investigations to ascertain customers’ worth, character and ability to pay, justifying credit extensions.
• Maintain the debtor’s ledger, regularly review the aged trail balance, make collection calls, and follow up doubtful accounts.
• Reconcile all credit‑card charges.
• Ensure credit applications for new accounts are completed and approved.
• Post all payments received daily.
• Clear City Ledger accounts at month‑end.
• Schedule and chair the monthly credit meetings.
• Review the high‑balance report daily and address any problems or doubtful accounts.
• Monitor the accounts‑receivable ledger and incoming cheques daily.
• Attend rundown meetings and advise on account set‑up or necessary payment plans.
• Initiate collection action for overdue accounts and prepare necessary legal actions.
• Reply to customer queries and send copies of accounts where required.
• Handle reconciliations and rebates.
• Liaise with credit‑card companies.
• Follow up collections of accounts‑receivable regularly in a firm but diplomatic manner, aiming for results while maintaining good customer relations.
• Recommend write‑offs of uncollectable accounts with supporting documentation of legal correspondence or notifications from relevant sources.
• Report immediately any unfavorable information affecting a customer’s credit standing to enable appropriate action.
• Ensure that voco Doha West Bay Suites policies and procedures granting credit are observed.
• Attend monthly credit meetings and update the list of travel agents that are blacklisted or on a prepayment basis.
• Comply with voco Doha West Bay Suites Credit policy.

• Assist in establishing policies and procedures relating to Finance, as directed by the Finance Manager.
• Make all necessary Finance decisions under the direction of the Finance Manager.
• Coordinate Finance schedules with all programs, including annual leaves.
• Communicate effectively with all other departments.
• Work a flexible roster.
• Attend meetings, training sessions and any other required session.
• Identify opportunities to innovate service delivery and product offerings to exceed client expectations.
• Ensure safe work practices are adopted at all times and report any OHS concerns immediately to the direct manager or HR Manager.
• Take cash inventory by surprise basis.
• Ensure all documents are numbered and consistently controlled daily.
• Manage house float and inventory on a monthly basis.

• Diploma in Accounting
• Fluent in English, oral and written

• 3 years experience in a similar capacity; minimum 5 years in accounts

• Good understanding of correct manual handling techniques
• Computer literacy (Word, Excel, Hotel PMS)

• Initiative
• Enthusiasm
• Honesty & integrity
• Flexibility
• Motivator and team builder
• Commitment to professional values
• Customer orientation
• Ability to work long and unusual hours
• Good knowledge of personal computing
• General knowledge of accounting concepts