QNB-Senior Manager – Fraud Assurance & Strategy; Qatarization

Job Purpose Summary

The incumbent will be responsible for implementing different assurance programs and tools to make sure the strategy of the anti-fraud activities within QNB Group Compliance is working in an efficient way particularly in preventing and detecting all the fraud events, responding in a timely manner and reporting through the appropriate channels for escalation, investigation and feedback purposes in order to manage the fraud risks within the Group (
except cards fraud
). In addition, act in a pro‑active manner to feed up the fraud risk assessment process and strategy for continuous enhancement.

The incumbent assists Group Compliance to prevent the Group from being exposed to the fraud risk and the associated financial / reputation loss that the Group may incur/suffer as a result of failure to comply with applicable laws, regulations, codes of conduct and standards of good practice relevant to the Group’s activities, including but not limited to measures for the prevention of any Fraud risk.

• Assist to design a fraud risk assessment strategy of QNB Group that takes into consideration all business segments, customer categories and locations.
• Assess the fraud risk exposure periodically to identify specific potential schemes and events that the business needs to mitigate.
• Test, based on the fraud control matrix, the different procedures, key control indicators and key risk factor the efficiency and adequacy of the fraud control tools and procedures.
• Assist in designing prevention techniques to avoid potential key fraud risk events to mitigate possible impacts on the Group.
• Assist in implementing detection techniques to uncover fraud events when preventive measures fail or unmitigated risks are realized.
• Periodically monitor the performance of the fraud rules and take proper actions to enhance the monitoring efficiency.
• Assist in performing needs analysis to enhance the fraud monitoring system and to widen the scope of the coverage to cover more channels, products and fields.
• Ensure proper management of fraud rules and revise as necessary.
• Suggest new testing and monitoring techniques covering the fraud risk.
• Responsible for identifying awareness topics priorities to executive management linked to the Fraud Control.
• Establish the priorities within the annual plan of the anti‑fraud for the areas that require most focus using a risk‑based approach.
• Participate in design detection techniques to uncover fraud events when preventive measures fail or unmitigated risks are realized.
• Responsible for the awareness to executive management linked to the Fraud Control.
• Implements KPI’s and best practices for Senior Manager, Fraud Assurance and Strategy.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Demonstrate clear understanding of the important factors behind the bank's financial & non‑financial performance.

• Liaise with Group divisions, departments, zone and branch management and other entities in identifying and confirming suspicious behavior and attempted fraud activity, thereby contributing to the Group’s goal of reducing and preventing losses incurred to the customer.
• Build and maintain strong and effective relationships with all related departments and units to achieve the Group’s goals and objectives.
• Liaise with Information Security personnel on issues pertaining to enhancements in, and problem‑resolution of the Enterprise Fraud Management system.
• Ensure adequate coverage of the Group’s operations/activities to avoid being subject to any fines/ losses.
• Assist in providing ongoing advisory services and guidance on all fraud related matters to subsidiaries.
• Ensure proper communication and coordination with relevant departments and third‑party vendors for fraud related projects.
• Provide timely and accurate information to internal / external auditors and external regulators (for the issues falling under his responsibility) as and when required to resolve…