QNB-Senior Manager, Retail Recovery Control; Qatarization

Job Summary

The incumbent will be responsible for managing the collection process for an assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re‑structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any.

The Retail NPL Portfolio will include but not limited to over‑due personal loans and advances, late credit card payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.

Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously identify ways to improve collection process and recommend implementation.

Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket‑wise trends and formulate strategies to ensure progressive reduction in bucket‑wise outstanding / overdue figures, especially for the higher end buckets (associated with high probability of default). For the lower‑end buckets (representing one or two instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent the outstanding amounts from moving to the higher‑end default buckets.

Pro‑actively participate in the preparation / updating of policies and procedures to meet the needs of current market and working environment to protect the best interests of the bank and to ensure efficient and effective process flow of the Department’s functions.

Formulate feasible remedial / collection strategy for re‑structuring / re‑scheduling of defaulting clients’ accounts, obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved work‑out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses for the bank.

Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.

Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and third‑party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.

Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.

Implements KPI’s and best practices for Retail Recovery Control.

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and deal information including conducting site visits, and assessing the true status of the customer’s business, maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.

Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal consultants, government officials, etc. to achieve the Department’s goals and objectives.

Keep close tabs and follow up on customer activities and whereabouts…