Credit Manager

The Credit Manager is a key leadership role within the hotel’s finance and accounting department. This position is responsible for overseeing the hotel's credit and collection operations, minimizing bad debt exposure, and maximizing cash flow. The Credit Manager ensures that credit is extended only to creditworthy clients (such as corporate accounts, travel agencies, and event planners) and that all outstanding balances are collected in a timely, professional manner, adhering to both hotel policies and local financial regulations.

• Evaluate and process credit applications for corporate accounts, wholesale agents, and large groups/events.
• Establish credit limits and payment terms based on credit bureau reports, financial statements, and reference checks.
• Monitor guest ledgers, city ledgers, and advanced deposit ledgers for any potential credit risks or discrepancies.
• Review and approve high-balance guest accounts daily during their stay.

• Oversee the timely billing of all city ledger accounts (accounts receivable).
• Follow up diligently on overdue invoices via phone, email, and formal correspondence.
• Coordinate with the Sales and Events teams to resolve billing disputes or client queries that may delay payment.
• Manage the collection process for delinquent accounts, including coordinating with external legal or collection agencies if necessary.

• Prepare and analyze monthly Aging Reports (Accounts Receivable aging).
• Conduct monthly credit meetings with the Director of Finance and General Manager to review outstanding debts and write‑off risks.
• Maintain an accurate provision for doubtful accounts and recommend bad debt write‑offs when necessary.
• Ensure accurate month‑end closing procedures for the accounts receivable module.

• Work closely with Front Office, Reservations, and Sales teams to ensure adherence to the hotel’s credit policy.
• Train Front Desk and Food & Beverage staff on proper payment handling, credit card verification, and billing procedures. Ensure compliance with local financial laws, Payment Card Industry (PCI) data security standards, and corporate internal controls.

Education:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Experience:

3–5 years of experience in credit and collections, ideally within the hospitality industry (luxury or large‑scale hotel experience is highly preferred).

Technical

Skills:

Proficiency with Hospitality Property Management Systems (PMS) such as Opera, Fidelio, or Infor HMS. Strong command of accounting software and Advanced MS Excel.

Soft Skills:

Exceptional negotiation and conflict‑resolution skills. Strong analytical skills with an eye for detail. Excellent written and verbal communication skills to handle sensitive financial conversations with high‑profile clients.