QNB- Associate, Retail Recovery Control; Qatarization

About QNB

Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers via 1,000 locations and an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest‑rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The bank has also received many awards from leading international specialised financial publications. Based on the group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be responsible for assisting the collection process for an assigned portfolio of delinquent retail customers of QNB (as assigned by the SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio). Duties include loan restructuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, legal personnel, state police authorities and external debt collection agencies hired by the bank, if any.

The Retail NPL Portfolio will include, but not be limited to, overdue personal loans and advances, late credit‑card payments and defaulted vehicle and mortgage loans. The Retail Division Collection Unit will report on a dotted‑line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, monitor and supervise the Retail Collection Unit to ensure compliance with the agreed remedial account strategy, bank procedures and guidelines and to achieve the bank’s objectives.

• Implement the bank‑approved overdue loans collection strategy to minimize loss to the bank, continuously identify ways to improve the collection process and recommend implementation.
• Assist with analysis of the bank’s Retail NPL portfolio to identify bucket‑wise trends and formulate strategies to ensure progressive reduction in bucket‑wise outstanding/overdue figures, especially for the higher‑end buckets associated with high probability of default.
• Proactively participate in the preparation and updating of policies and procedures to meet market needs, ensuring efficient and effective process flow.
• Assist remedial/collection strategy for restructuring/scheduling of defaulting clients’ accounts: obtain approvals, negotiate and finalize agreements with customers, implement approved work‑out strategies, monitor compliance and continuously improve collection.
• Assist the collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other regulatory requirements, accounting standards and industry norms.
• Work closely with QNB business units, credit risk officers, department staff and third‑party collection agents to pursue aggressive collection objectives and goals.
• Adhere to collection control team benchmark levels and KPIs as set by EVP, Group Remedial.
• Implement KPIs and best practices for Retail Recovery Control.
• Promote cost‑consciousness and efficiency, enhance productivity, minimize cost, avoid waste and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Ensure full knowledge and understanding of all Retail NPL cases assigned, including reviewing all customer and deal information, conducting site visits, assessing the true status of the customer’s business and maintaining close links with market intelligence.
• Build and maintain strong working relationships with the Retail Banking Division – Collections Unit, QNB Legal Department,…