QNB-Vice President International Corporate Relationship Management

Job Summary

The incumbent will be responsible for proactively managing QNB Group’s selected Corporate Banking portfolio, Branches and affiliates (the “Selected Portfolio”) in order to achieve the function’s set targets for revenue, profit, profitability and volumes, in compliance with established QNB Group credit policies, procedures, standards, regulatory requirements and best international market practice.

The individual will also be involved in the formulation of corporate branch strategies and the implementation of the GCIB initiatives (including GWB and GAM) across his portfolio. As well as, identify potential new business opportunities for other business area functions or branches within the QNB Group, aligned to the approved Global Account Management concept and co-ordinate with them to facilitate Group synergies and cross selling of products and services.

To improve QNB’s profitability, revenue generation as well as service and delivery enhancement, in order to ensure that clients banking’ needs are comprehensively identified and efficiently met, within the QNB Group, on a priority basis.

• Ensure implementation of the strategies and plans to achieve all volume, revenue, and profit targets for the Selected Portfolio function.

• Support the EVP International Corporate in the development of Key Performance Indicators for the systematic performance monitoring, quality measurement and performance evaluation of the Selected Portfolio function.

• Meet target budgets for Selected Portfolio’s client relationships comprising assets and liability product sales and profits for the Selected Portfolio function, in accordance with QNB’s overall corporate budget and strategy.

• Coordinate periodically between Selected Portfolio, Group’s corporate branches network and subsidiaries to review financial performance and ensure achievement of budget and financial objectives.

• Implements KPI’s and best practices for International Corporate Relationship Management.

• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

• Coordinate and liaise activities with international and regional Branches, Retail, Treasury and Head Office support functions including but not limited to GSF and GTB, QNB Capital and QNBFS (“QNB Functions”) to provide support and cross selling opportunities intra QNB Group departments, units and functions.

• Ensure provision of a focal ‘one point of contact’ to Selected Portfolio of clients and ensure superior customer service and a customer friendly approach to proactively meet their needs and resolve their queries.

• Assist customers in all their queries on Bank’s product and seek solution to their requests.

• Maintain, develop and enhance core bank relationships with the existing clients as well as identify, market and build effective new bank relationships.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

• Build and maintain strong and effective relationships with QNB Functions in order to achieve the QNB Group’s goals and objectives, including cross-selling targets.

• Provide timely and accurate information to the external and internal auditors and the Group’s compliance function when required.

• Implement the approved corporate banking strategy within the function to achieve and exceed the business objectives.

• Maintain, conduct and ensure that activities of the Selected Portfolio comply with regulatory policies and procedures and best market practice.

• Manage, coach and motivate the team of Selected Portfolio’s VPs, AVPs, Managers and Associates to maintain and improve service quality and ensure that the Selected Portfolio meets their set financial and non-financial targets.

• Continuously monitor, manage and evaluate the Selected Portfolio credit profile to ensure targets…