Head of Lending Operations

A leading financial institution is seeking an experienced banking professional to lead its Lending Operations function. The role is responsible for overseeing end-to-end loan operations, including loan verification, credit processing support, customer verification (CPV), documentation, loan endorsement, and disbursement activities. The successful candidate will ensure operational excellence, regulatory compliance, effective risk management, and exceptional service delivery while leading a high-performing team and driving continuous process improvements.

Key Responsibilities

• Lead and oversee the end-to-end lending operations function, ensuring accuracy, efficiency, and compliance across all loan processing activities.
• Manage loan verification, credit processing support, CPV, documentation, loan endorsement, and disbursement processes.
• Drive operational excellence through process optimization, automation, and continuous improvement initiatives.
• Ensure compliance with regulatory requirements, internal policies, and operational risk management frameworks.
• Monitor operational performance against service level agreements (SLAs) and implement corrective actions where required.
• Oversee operational reporting, internal and external audits, and business continuity planning.
• Collaborate with business units and key stakeholders to enhance customer experience and operational effectiveness.
• Lead, coach, and develop the operations team, ensuring high levels of performance, productivity, and employee engagement.
• Support system enhancements and digital transformation initiatives to improve operational efficiency.

Eligibility Criteria

• Bachelor's degree in Business Administration, Banking, Finance, or a related field.
• Minimum of 15 years' experience in banking or financial services, with significant exposure to lending operations.
• Proven leadership experience managing lending operations teams within a banking environment.
• Strong knowledge of retail lending products, loan processing, documentation, operational risk, and regulatory compliance.
• Demonstrated experience in process improvement, automation, and operational excellence initiatives.
• Excellent leadership, stakeholder management, communication, and problem-solving skills.