QNB3724 - Senior Manager International Branches Operational Risk (Qatarization

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be primarily responsible for providing oversight, guidance and challenge to the QNB Group International Branches in all matters relating to the QNB Group Operational Risk Framework. The incumbent will be directly supporting the VP of International Operational Risk in working closely with the Heads of Risk/Operational Risk in each of the International Branches to provide oversight, guidance and challenge on the deployment of a consistent Methodology, approach and execution standards of Operational Risk Management practices.

• Shareholder & Financial:
  
  - Support the implementation of the New QNB Group Operational Risk Framework (policies, procedures and standards) with the aim to improve the groups management of its operational risks
  - Increase the effectiveness of management’s oversight by analyzing and reporting operational risk data.
  
  - Ensure that policies, procedures, directives and guidelines of Group Risk Committees are promptly disseminated to, and understood by, the concerned officers and staff in the various QNB International Units to ensure that the best interests of the Bank are protected, Risks are mitigated, efficiency of operations are enhanced, and/or financial losses are avoided, and for action by the units.
  
  - Distil insights and provide clarity on the top 10 most important or material operational risks to support risk informed decisions at the executive committee level, ensure a risk dialogue among the management team, and enable proper risk oversight by the board
  - Promote a strong control culture and general awareness of risk management across the business.
  
  - Implements KPI’s and best practices for International Branches Operational Risk.
  
  - Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
  
  - To assist customers in all their queries on Bank’s product and seek solution to their requests.
  
  - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  
  - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  
  - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  
  - Ensure the pro-active participation and support of QNB International Branches in the preparation / updating of policies, procedures and guidelines.
  
  - Ensure that the risk framework is well embedded across the business and functions to ensure transparency of risks, issues and events.
  
  - Facilitate the running of the QNB International Operational Risk Committee ensuring delivery of strong papers, which address key areas of risk and ensure good levels of debate from members in our International Branch Network.
  
  - Regularly contribute papers and commentary to governance committees ensuring the operational risk profile is clearly reported and understood.
  
  - Consolidate portfolio management data/ other MIS…