Associate HNI Trading Brokering

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Execute orders (equity, fixed income or otherwise mandated) on behalf of the HNI clients (domestic and foreign) based on their instructions, while adhering to the policies and procedures in place by QNBFS, the exchanges and the regulators.

Financial & Share Holders Operate within the target departmental Budgets Achieve targets through service excellence in trading and articulate information dissemination Work closely with Sales in order to scout and acquire new clients, locally, and regionally Implements KPI’s and best practices for Associate HNI Trading Brokering Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Customer (Internal & External):
Buy and sell securities on behalf of HNI clients. Execute orders from HNI clients/call center executive/front desk via any form of authorized communication channel. Document orders and transactions regarding trading activities. Maintain solid client relationships by providing factual market intelligence in all the markets where QNBFS is active without providing investment advice. Provide pre and post market updates to clients Maintain a high standard of professional service to all clients creating a differentiating factor between QNBFS and competitors.

Perform trades manually on QE system in the event of OMS breakdown (After taking the required approvals) Resolve customer queries / complaints. Report any trading errors done by to the SVP Trading. In case of customer dispute escalation, inform the VP HNI Trading of disputes as the 1st level of escalation. To assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory):
Assist the sales department in converting leads of HNI clients by marketing the brokerage and advisory services and capabilities in all active markets and successfully presenting the service offerings of QNBFS and their value proposition Ensure adherence to legal, compliance and risk management policies and procedures and regulations Ensuring efficient and professional management of orders, execution of transactions and reporting of trades.

Assist in the development of the trading desk’s policies and procedures. Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.

Learning & Knowledge:
Constantly enhance brokerage capabilities to cover local, regional and international markets. Keeping abreast…