Front Desk Agent

We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in‑room and hotel familiarization and assist guests with hotel activity enquiries/requests
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings