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Reservation Agent - Arabic Speaker
Job in
Doha, Qatar
Listed on 2025-12-11
Listing for:
Wyndham Hotels and Resorts Inc
Full Time
position Listed on 2025-12-11
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Bilingual
Job Description & How to Apply Below
- Respond promptly to reservation inquiries via phone, email, and online platforms.
- Assist guests in making room reservations based on their preferences and needs.
- Input and maintain accurate reservation records into the PMS, Opera Cloud.
- Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
- Upsell hotel amenities and services to maximize revenue opportunities.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Communicate effectively with other hotel departments to ensure seamless guest experiences.
- Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
- Confirm reservations and send booking confirmations to guests promptly.
- Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
- Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
- Monitor room availability and make recommendations to maximize occupancy and revenue.
- Prepare daily reports on reservations, cancellations, and no-shows.
- Maintain accurate records of guest interactions and transactions.
- Assist with administrative duties as assigned by the Reservations Manager.
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