Commercial director - waldorf astoria west bay

Commercial director - Waldorf Astoria Doha West Bay

Hilton

Posted today

Permanent

The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.

• Drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, e‑Commerce and Public Relations teams.
• Work effectively with area support teams to share F&B commercial activities and with the F&B Manager, Director of Operations, GM and the Commercial Director.
• Serve as a key business partner to the Hotel General Manager, supporting hotels in deriving the most value from Hilton Sales teams.
• Seize new opportunities through strong customer relations and act as an ambassador for the company with owners and key stakeholders.
• Set and oversee commercial management strategies for all revenue streams and ensure optimal use of systems to yield the highest possible revenue from all available space.
• Lead coaching, development, recruitment and retention of future talents.
• Manage performance, develop and evaluate the commercial team members on the agreed KPIs.
• Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using Hilton Commercial Focus process and all available business tools.
• Deliver budgeted revenues across all revenue streams, including Rooms, GC&E, F&B, Leisure and Spa with a cost of sale route to market channel shift and marketing/eCommerce opportunities.
• Collaborate with GM Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets.
• Ensure pricing and rate quotation strategies maximize all pricing components of sales and catering opportunities.
• Support On Property RDOSs and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities.
• Liaise with regional support and brand teams to enhance hotel performance.
• Assist Cluster Revenue Managers / On Property Revenue Manager and RMCC to establish an optimal mix review, validate forecasts and develop strategies for different demand periods.
• Maintain strong relationships with owners, hotel teams, Hilton matrix support teams, and stakeholders.
• Liaise with VP of Operations, present commercial strategies to Regional Team and key stakeholders.
• Conform to Hilton brand standards and corporate identity and utilize all communication tools.
• Keep abreast of market trends and adjust strategies accordingly.
• Participate in the leadership activity of the Hotel and Region.

• Minimum 3 years hospitality/travel industry experience in a revenue generating or commercial services role.
• Minimum 3 years experience presenting sales plans and presentations to senior level executives and constituent groups.
• Experience working in a collaborative/matrixed environment.
• 3 years experience with departmental financial data for strategic/tactical decisions.
• Experience evaluating and identifying business opportunities.
• At least 3 years experience managing a sales or commercial team.
• Fluent in English.
• Advantageous: experience in a multi‑complex hotel/travel industry environment.
• Experience in multiple disciplines with knowledge of Marketing, E‑commerce and Finance.
• Local language strong attribute.

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

EOE / AA / Disabled / Veterans.