Lobby Lounge Supervisor

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Showing 1 Lobby Lounge Supervisor jobs in Qatar

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General Information

Country/Region:
Qatar

Province/City:
Doha

Hiring Entity:
Rosewood Doha

Department:
Food & Beverage - Services

Job Type: Full-time Permanent

Job Summary: Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests' expectations at all times. Ensuring the smooth running of the restaurant during their shifts with team leaders and waiters. Lead the team, ensuring every associate performs up to expectations and job requirements.

Manage guest relations, handle complaints, and turn them into repeat business. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through thorough training, strong associate support, teamwork, and feedback.

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
• Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary.
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.

• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
• Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture
• Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
• Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
• To have a full working knowledge of the restaurant floor plans and layout of all F&B offers.
• Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
• Micros, Open Table & all other systems as required. Establish rapport with guests in a professional manner.
• Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
• Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database.
• Ensure all associates are following the Order of Service and Standard Operating Procedures at all times.
• Mentor associates as requested to by management, following all correct training procedures and standards.
• Monitor associate development at the bar identifying training needs and any areas of concern.
• Report for duty on time and prepared for the shift. Adhere to agreed break times.
• Ensure the correct opening procedures are followed by all associates.
• Read all relevant emails/messages ensuring all necessary information is communicated to all associates accordingly.
• Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.
• Engage with and contribute to service briefings.
• Take instruction from the manager, anticipate their requirements.
• Control and manage the section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels & Reports Global Standards)
• Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.
• Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
• Ensure that individual Mise en Place for each order is known and placed on the table.
• Oversee and direct the team leaders and waiters in the station at all times, provide guidance and support.
• Communicate guest preferences to reception team in order to build guest profiles.
• React promptly and deal with any issues, complaints, breakages & spillages.
• Communicate any issues to management promptly.
• Ensure a high level of cleanliness is maintained throughout the restaurant.
• Provide accurate discount and void reconciliations, following correct cashing up procedure.
• Ensure that the correct closing procedures are followed by all departments.
• Ensure that all checklists are completed correctly and honestly.
• Assist the restaurant manager to achieve the monthly and annual target and the…