Director of Operations

About Inter Continental Doha The City

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know‑how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city centre, our luxury Doha hotel is one of the tallest in Qatar.

You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites offer panoramic city and sea views, while award‑winning restaurants, state‑of‑the‑art meeting venues, easy access to local highlights, a health and fitness club, and a rooftop pool ensure a memorable stay.

At Inter Continental Doha The City, we are looking for a passionate and commercially minded Director of Operations to join our executive leadership team. In this role, you will lead hotel operations to deliver True Hospitality for our guests while driving financial performance, developing our people, and ensuring consistent delivery of IHG and Inter Continental brand standards. You will role‑model IHG’s Five Winning Ways—Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, and Work Better Together—to foster a culture of trust, collaboration, and high performance.

• Provide strategic and operational leadership across all hotel departments, ensuring seamless service delivery and full compliance with IHG and Inter Continental brand standards.
• Champion guest experience excellence by driving quality, consistency, and continuous improvement across all touchpoints.
• Deliver strong commercial outcomes through effective budgeting, cost control, forecasting, and operational efficiencies.
• Lead, coach, and inspire department heads to build capable, engaged, and high‑performing teams.
• Drive colleague engagement, performance management, succession planning, and development through regular feedback, coaching, and recognition.
• Ensure colleagues are appropriately trained, supported, and equipped to deliver brand‑led service in line with compliance, policies, and procedures.
• Partner with Human Resources to recommend and implement people‑related initiatives, ensuring alignment with IHG values and employment standards.
• Promote collaboration and teamwork through clear communication and coordination across departments and shifts.
• Ensure a safe, secure, and compliant environment for guests, colleagues, and hotel assets in accordance with regulatory requirements, owner expectations, and IHG policies; maintain effective relationships with external stakeholders.
• Support the General Manager in developing, implementing, and monitoring financial and operational strategies to maximise guest satisfaction, revenue generation, and profitability.
• Identify and recommend capital investment opportunities that enhance the hotel’s physical assets, brand positioning, and guest loyalty.
• Perform other duties as assigned by the General Manager.

• True Attitude: Being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: Having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: Providing guests with what they need, and doing so in a timely and caring manner.

• Strong executive leadership and operational management experience in the field.
• Excellent strategic planning, financial acumen, and performance management skills.
• Proven ability to drive service excellence and guest satisfaction at a senior leadership level.
• Exceptional communication, stakeholder management, and decision‑making skills.
• Strong knowledge of Qatar hospitality regulations, compliance, and cultural considerations.
• Re…