Guest Experience Manager

Overview

We are looking for an experienced Guest Experience Manager for a luxury hotelin Doha, Qatar.

• Ensure and provide a professional upscale guest service experience. Create a positive first impression for guests.
• Assists in leading and supervising the Front Office Team. Motivate and develop team members.
• Provide training, direction, and leadership to the Front Office Team.
• Create, lead, and maintain the VIP and amenity program to increase guest loyalty and retention.
• Evaluate and respond to all guest feedback.
• Takes personal responsibility for correcting service problems and creating memorable guest experiences. Respond to the needs of guests and anticipate their unstated ones.
• Maintain regular and seamless communication with guests by being approachable, detailed oriented, results-driven, and gracious.
• Coordinate and manage communication between all departments impacting the guests' experience.
• Performs check-ins and checkouts; confirms that all SOPs are being followed properly. Perform additional Front Desk tasks as needed.
• Recruit and train qualified candidates for all Front Desk and Bell/Door Associates.
• Maximize room revenue by LRA-Knowing how to yield last-minute business at the appropriate price point.
• Closely work with the Sales & Revenue Team to comprehend rate strategy based on seasonality.
• Maintain property responses to all channels for their review responses.

• With good luxury experience in the hotel industry in the middle east, experience in Qatar is an advantage.
• Minimum two years experience in hospitality operations.
• Must be highly organized, efficient, and detailed oriented.
• Strong written and verbal communication skills.
• Must have excellent interpersonal/relationship-building skills.