Chief Concierge Plaza LXR hotels & resorts
Listed on 2026-02-08
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Front Desk/Receptionist, Hospitality & Tourism
Overview
Job Description - Chief Concierge at The Plaza Doha LXR hotels & resorts (HOT0CB22)
Work LocationsThe Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha
Responsibilities- Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that all our individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
- Maintain public areas and all equipment in immaculate condition
- Communicate with Security regarding any unattended luggage
- Greet all guests in public areas and rooms in a warm manner
- Previous customer service experience in a supervisory role
- The ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal, personal presentation and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
Job:
Guest Services, Operations, and Front Office
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