Front Office Manager

Overview

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the shores of the Arabian Gulf, our 5-star resort features 374 rooms & suites, award-winning restaurants, world-class spa facilities, a state-of-the-art fitness center, and impeccable service that reflects our legendary brand. The property offers serene indoor and outdoor pools, a private beach, and a Club Lounge for elevated experiences, plus versatile event spaces and a dedicated team that tailors to each unique vision.

Whether youre savoring afternoon tea in our lobby lounge, enjoying views of the city skyline, or celebrating an important event, The Ritz-Carlton, Doha provides a remarkable setting for lifes moments.

FIND PURPOSE IN YOUR PASSION

We believe that our Ladies & Gentlemen are the heart of our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever. We are seeking passionate individuals to join our esteemed team and bring their unique expertise to our world-famous service philosophy. As an Elite hotel with a deep legacy, we offer you:

• A rewarding career within one of the most recognized luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from experienced colleagues.
• Internal growth opportunities within the Marriott International portfolio.
• Consistent support to ensure you have the tools and knowledge to reach your goals.
• A competitive package including accommodation, flight tickets, transportation, meals, and more:

Assists the Front Office Manager in administering front office functions and supervising staff daily. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The role directs and works with managers and employees to ensure an efficient check-in and check-out process, guest and employee satisfaction, and maximized financial performance of the department.

Education and Experience

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring quality standards and meeting customer expectations.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, disputes, and conflicts, or negotiates with others.
• Supervises staffing levels to meet guest service, operational needs, and financial objectives.
• Maintains ongoing communication with employees to align with business objectives and expectations, recognizes performance, and drives results.
• Understands the impact of department operations on property financial goals and strives to meet or exceed them.

Supporting Management of Front Desk Team

• Leads with interpersonal and communication skills; advocates sound financial decisions; demonstrates honesty and integrity; leads by example.
• Encourages trust, respect, and cooperation among team members.
• Serves as a role model for appropriate behaviors.
• Supervises and manages employees, including day-to-day operations; understands roles well enough to perform duties in employeesbsences.
• Fosters open, collaborative relationships within the team.
• Supervises all Front Office areas in the absence of the Front Office Manager or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that exceed guest expectations for satisfaction and retention.
• Improves service by understanding guest needs and coaching others as needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations and empowers employees to deliver excellent service.
• Observes service behaviors and provides feedback; seeks guest feedback on quality and satisfaction.
• Ensures staff understand customer service expectations and continuously improves.

Managing Projects and Policies

• Implements customer recognition/service programs; ensures adherence.
• Trains staff and monitors adherence to credit policies to reduce bad debts.
• Oversees same-day selling procedures to maximize room revenue and control occupancy.
• Supervises daily Front Desk shift operations and ensures policy compliance.
• Ensures property policies are applied fairly and consistently; completes disciplinary procedures per SOPs/LSOPs and supports Peer Review.

Additional Responsibilities

• Provides…