EN - Rooms Supervisor

Responsibilities

• To provide a courteous, professional, efficient and flexible at all times, following Rixos Gullf Hotels Standards of Performance and Objectives set in the Hotel’s Mission Statement.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.
• To be entirely flexible and adapt to rotate within the departments / Divisions of Rixos Gulf Hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
• To be fully conversant with all aspects and facilities offered by the hotel.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To have a thorough understanding and knowledge of hotel safety and security manner.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To ensure place of assigned duty is clean, safe and secure.
• To patrol the assigned areas accordingly.
• Prepare reports with all relevant information.
• To adhere to the emergencies policy and procedure of Rixos Gulf Hotels.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example