Receptionist, Hospitality ​/ Hotel ​/ Catering

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.

• Register and process check‑in for all arrivals.
• Handle guest check‑outs efficiently and professionally.
• Update guest information into the computer after a complete check‑in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests’ departure.
• Handle walk‑in counter reservations at all times and process call‑in reservations when the rooms section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests’ complaints/requests and liaise with the concerned department to ensure immediate follow‑up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and Business Centre, as and when assigned.
• Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.
• Handle safe‑deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensure that all guests are greeted on arrival and departure of the hotel.
• Review log book, verify outstanding items and follow up pending tasks. Identify any special assignments for the daily shift.
• At the end of the shift or the day, communicate all information that the next shift has to know for smooth operations.
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
• Review and update log book.
• Be smart, well‑groomed and maintain a friendly and cheerful disposition at all times.
• Oversee the day‑to‑day operations.
• Report regularly on happenings to the Assistant Front Office Manager / Front Office Manager.
• Familiarity with first aid procedures.
• Handle guest complaints and report to manager.

University Degree in Hotel Management, minimum 1 year in a similar role at a star hotel.