Supervisor – Reservations
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-05-05
Listing for:
Dusit Thani Laguna Singapore
Full Time
position Listed on 2026-05-05
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism, Guest Services, Event Manager / Planner
Job Description & How to Apply Below
Full Time Apply Now###
Job Description
• Ensure that all Reservation Agents are up-to-date knowledge of; o All hotel facilities/services, hours of operation. o All guest room layouts, bed types, décor, appointments, and locations. o Room availability for any given day. o All room rates, packages and promotions. o Restricted dates, rates and room types. o Specific arrangements between hotel and travel agencies, corporate reservations centre. o Entertainment/special events scheduled in the hotel.
• Take personal responsibility for driving up selling, achieving set revenue targets by months.
• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
• Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
• To continuously review technical problems, work & operational procedures to maintain guest and employee satisfaction.
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