Club Lounge Supervisor - Luxury Guest Relations and VIP Services

Club Lounge Supervisor - Luxury Guest Relations and VIP Services - Doha, Qatar Position Overview

Inter Continental Doha The City is seeking a Club Lounge Supervisor to lead the operations of its exclusive VIP guest lounge. This role focuses on creating a personalized and seamless luxury experience for high-profile guests by delivering impeccable service, managing a professional team, and maintaining the ambiance and standards expected of a world-class hospitality brand.

Job Details

Location:

Qatar

Location:

Doha
Industry: Food Services - Hospitality
Function:
Guest Services - Concierge
Salary:  monthly (Market estimated)
Gender: Any
Candidate Nationality:
Any
Preferred

Location:

Any
Job Type: Full-time

• Oversee daily Club Lounge operations and ensure VIP guests receive exceptional service.
• Respond to guest inquiries and manage any complaints with professionalism and care.
• Monitor staff performance and ensure team knowledge of hotel facilities, services, and local attractions.
• Uphold all brand service standards and quality benchmarks across the Club Lounge.
• Ensure availability and proper replenishment of guest amenities and supplies.
• Maintain a polished and professional atmosphere in the lounge at all times.
• Comply with safety, hygiene, and fire regulations in accordance with hotel policies.
• Support environmentally conscious practices and contribute to sustainability goals.
• Perform any additional responsibilities delegated by the Lounge Manager.

• Previous supervisory experience in a VIP lounge, front desk, or guest relations setting.
• In-depth understanding of luxury hospitality service standards.
• Strong leadership, communication, and interpersonal skills.
• Ability to resolve issues efficiently while maintaining a guest‑centric approach.
• Familiarity with local cultural etiquette, major Doha landmarks, and guest preferences.
• Professional grooming, discretion, and a warm, confident demeanor.
• Fluent in English; additional languages are a plus.

• Be part of Inter Continental, the world’s largest luxury hotel family.
• Work in one of Doha’s most iconic properties in the prestigious West Bay district.
• Enjoy competitive compensation, global hotel discounts, and career growth opportunities.
• Lead a high‑performing team focused on VIP guest satisfaction.
• Experience a collaborative culture that values diversity, care, and excellence.

Inter Continental Doha The City, a landmark hotel in West Bay, represents the pinnacle of luxury and international hospitality in Qatar. With panoramic views, award‑winning dining, and a commitment to delivering unforgettable guest experiences, the hotel is a destination for discerning travelers. As part of IHG’s global portfolio, this property offers long‑term career development and a dynamic workplace for passionate hospitality professionals.