Front Desk Agent - Oryx Airport Hotel Airways

Front Desk Agent – Oryx Airport Hotel, Qatar Airways – Doha, Qatar

Qatar Airways is hiring a Front Desk Agent for its Oryx Airport Hotel located within Hamad International Airport in Doha. This role is ideal for candidates who are passionate about guest service and hospitality. As the first point of contact for hotel guests, you will handle check-ins, check-outs, room reservations, and guest requests while ensuring a smooth and professional experience.

• Job Location:
  
  Doha, Qatar
• Industry: Hotel / Resort / Lodging
• Function:
  Receptionist / Front Desk
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Current
  
  Location:
  
  Any
• Job Type: Full-time

As a Front Desk Agent, you will ensure that guests receive exceptional service from arrival to departure. You will be responsible for processing reservations, handling guest queries, and balancing payments during check-out. The position requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks in a fast-paced airport hotel environment.

• Greet and welcome guests upon arrival and provide personalized service
• Handle guest check-in/check-out procedures, process payments, and manage room keys
• Manage reservations and room availability efficiently
• Address guest requests and complaints promptly and professionally
• Provide accurate information about room rates, hotel facilities, and airport connections
• Escort guests to their rooms and ensure they feel welcomed and valued
• Maintain accurate records of guest interactions, payments, and preferences
• Ensure end-of-shift balancing and report discrepancies to the supervisor
• Coordinate with housekeeping and other departments to meet guest needs

• High School qualification required
• 1-2 years of experience in a front desk or guest service role, preferably in hospitality
• Fluent in English (spoken and written); additional languages are a plus
• Familiarity with Opera or similar hotel management systems is preferred
• Proficient in computer applications and handling POS systems
• Pleasant personality with strong communication and problem-solving skills
• Ability to work in shifts, including weekends and holidays
• High attention to detail and ability to work in a multicultural setting

• Work at a premier airport hotel serving global travelers
• Be part of Qatar Airways’ world-class hospitality division
• Opportunities for growth and exposure to international service standards
• Join a team committed to excellence, professionalism, and guest satisfaction

Oryx Airport Hotel, operated by Qatar Airways, is located inside Hamad International Airport and caters to transit passengers and business travelers with convenience and comfort. As part of the award-winning Qatar Airways Group, the hotel is known for delivering exceptional service and seamless guest experiences. The team operates in a dynamic environment that reflects the high standards of one of the world’s leading airline brands.