Front Desk Agent - Airport Hotel Airways

Position Overview

Front Desk Agent role at Dhiafatina The Airport Hotel in Doha delivers professional, guest-focused front office services, ensuring a smooth and welcoming hotel experience from arrival through departure within a premium airport hospitality environment.

Country: Qatar

City: Doha

Industry: Hospitality

Function: Front Desk-Reception

Salary:  monthly (Market estimated)

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

• Serve as the first point of contact for hotel guests, providing courteous and professional front desk service
• Handle guest check-in, registration, reservations, and check-out procedures accurately
• Manage guest requests and complaints promptly to ensure high levels of satisfaction
• Provide clear information about hotel rooms, rates, services, and facilities
• Ensure all guest payments and billing are balanced and accurate at the end of each shift
• Personally greet and escort guests to their rooms to create a welcoming experience
• Deliver personalized service throughout the guest journey from arrival to departure
• Maintain front desk records, reservations, and communication logs
• Coordinate with housekeeping and other departments to support guest needs
• Uphold hotel service standards, safety procedures, and operational policies

• Minimum high school qualification
• Fluency in spoken and written English
• Strong interpersonal and customer service skills
• Basic computer proficiency, Opera system knowledge preferred
• Up to 2 years of relevant hospitality or customer service experience
• Ability to work shifts in a fast-paced, multicultural environment
• Professional appearance with attention to detail

• Opportunity to work in a premium airport hotel environment
• Exposure to international hospitality standards
• Professional growth within a global aviation and hospitality group
• Supportive multicultural workplace
• Stable role with long-term career development opportunities

Qatar Airways Group operates Dhiafatina The Airport Hotel in Doha as part of its integrated aviation and hospitality portfolio. Known for service excellence and international standards, the group provides high-quality guest experiences while supporting innovation and growth across its global operations.