Front Office Receptionist

Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Perform efficient check-in and check-out procedures
• Handle guest reservations, cancellations and modifications
• Provide accurate information about hotel facilities, services and local attractions
• Respond to guest inquiries, requests and complaints promptly and courteously
• Handle cash, billing and payment transactions accurately
• Maintain and update guest records in the system PMS
• Coordinate with housekeeping and other departments to ensure room readiness
• Answer telephone calls and direct them appropriately
• Ensure the front desk area is clean, organized and presentable at all times
• Upsell hotel rooms, services and promotions when applicable
• Follow hotel policies, procedures and service standards
• Ensure guest privacy and confidentiality at all times

• Mandatory:
  Previous experience as a Front Office Receptionist in a hotel environment
• Familiarity with hotel PMS systems (e.g., Opera or similar)
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good command of English (additional languages are an advantage)
• Ability to handle multiple tasks in a fast-paced environment
• Professional appearance and positive attitude
• Basic knowledge of cash handling and billing procedures
• Flexibility to work shifts, weekends, and holidays