Guest Relations Supervisor

Overview

Process all guest check‑ins, verify guest identity and payment, assign rooms, issue keys, and set up accurate accounts. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment before issuing keys, verify billing, and compile daily reports and contingency lists. Complete cashier and closing reports, provide directions and property information, and accommodate guest requests with follow‑up. Balance receipts, count and secure the bank at shift start and end, obtain manual authorizations, and follow all Accounting procedures.

Notify Loss Prevention/Security of any guest theft reports.

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships; support the team to reach common goals and listen to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Maintain a clean and professional appearance; protect company assets and confidentiality of proprietary information.
• Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards; enter and locate information using computers/POS systems.
• Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related work experience:
  At least 1 year.
• Supervisory experience:
  At least 1 year.
• License or certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.