Welcomer Supervisor; Front Office

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, colleagues and the planet.

Together, we embody the vision of responsible hospitality.

• Supervise daily front office operations, ensuring smooth check-in/check-out processes
• Lead and motivate the front desk team to maintain high service standards
• Handle guest inquiries, concerns, and special requests professionally and promptly
• Coordinate with other departments to ensure guest satisfaction
• Monitor room availability and assist with reservations when needed
• Train new team members and support ongoing development
• Ensure compliance with hotel policies, procedures, and brand standards

• Previous experience in a front office, preferably in a supervisory capacity
• Strong communication and interpersonal skills
• Ability to lead a team and handle guest interactions with confidence and empathy
• Opera system experience
• Problem-solving mindset and attention to detail

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.