Telephone Operator

IHG Hotels & Resorts, a luxury hotel brand in Qatar, is seeking a Telephone Operator in Doha.

• Process all incoming and outgoing calls accurately and courteously
• Record and control wake‑up calls
• Page guests in cooperation with concerned departments
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff members when requested
• Abide by principles of guest privacy
• Handle guests' needs or requests and report complaints to the supervisor
• Stay aware of local telephone listings and frequently dialed numbers
• Report defects on switchboard equipment to supervisor
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the hotel’s fire, life and safety system
• Provide secretarial services for guests
• Use all business center equipment efficiently
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in‑house services and facilities
• Update airline schedules and guide guests whenever requested
• Ensure cleanliness of work area and clean prior to departing
• Report daily activities in logbook

• Must be able to read, write and communicate in English
• At least one year of similar experience in the hotel industry

• Competitive salary
• Full company uniform
• Room discounts
• Comprehensive training program
• Well‑being support through the MyWellbeing framework

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.