R.D Order Taker & Cashier

The role requires a full understanding and compliance with all corporate and hotel policies, standard operating procedures, and the MOHG Code of Conduct, ensuring that all business activities and decisions comply with general law, rules, regulations and other requirements.

• Understand and comply with all corporate and hotel policies and standard operating procedures.
• Support all learning and development activities.
• Safeguard stored information and protect personal data concerning guests, customers or colleagues.
• Use the hotel’s network, computers or internet access in accordance with hotel policy; avoid unreasonable or inappropriate uses such as gambling, chatrooms or pornographic material.
• Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy and be responsible for all content published on any social media platform.
• Assist the IRD Manager in delivering VIP amenities and coordinate with the Front Office team to ensure all requirements are delivered to standard.
• Assist the IRD Server in setting up and clearing In Room Dining tables, preparing the daily mise‑en‑place, and resupplying office stationeries.
• Track and follow up on the timely delivery of orders and collection of trolleys with in‑room dining colleagues to avoid delays.
• Maintain knowledge of all IG point‑of‑sale systems and perform billing tasks according to hotel standards and cashiering policies.
• Communicate clearly with all colleagues and superiors to avoid misunderstandings and shortfalls.
• Place and relay guest orders to the kitchen and server, ensuring special preferences or allergies are communicated.
• Cooperate with colleagues, including waiters, in operational tasks such as clearing tables.
• Engage warmly with guests while taking food and beverage orders and proactively provide suitable suggestions.
• Ensure each guest receives a personalised experience, completed in a timely and complete manner.
• Meet customer satisfaction in accordance with relevant MOHG Legendary Quality Experiences, the MOHG Pillars and MOQA service standards.
• Monitor and follow through on any orders or requirements from VIP guests in room dining and report to the responsible manager.
• Create WOW moments to surprise and delight in‑house guests.
• Maintain a guest database to record and act upon guest preferences.
• Listen to customer complaints and, where possible, resolve them; if not, refer to the manager in charge.

Mandarin Oriental Doha has zero tolerance on all forms of harassment or discrimination. It is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status or for any other reason.