Housekeeping Assistant Manager

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Souq Waqif Boutique Hotel By Tivoli

• Assist in planning, organizing, and coordinating daily housekeeping operations.
• Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
• Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
• Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
• Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
• Help schedule staff shifts, manage attendance, and participate in performance reviews.
• Train new housekeeping team members and conduct refresher training sessions.
• Handle guest complaints and special requests in a prompt, courteous manner.
• Support in ensuring compliance with health and safety regulations and sanitation standards.
• Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.

• High school diploma or equivalent.
• 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role.
• Strong leadership and interpersonal skills.
• Excellent organizational and time management abilities.
• Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus.
• Ability to handle multiple priorities and work under pressure.