Doorman​/Bell Associate

Key Responsibilities

• Greet guests as they enter and exit the cruise ship with a warm and friendly demeanor
• Assist guests with their luggage and belongings upon arrival and departure
• Provide information and directions to guests regarding ship amenities and activities
• Maintain a clean and organized lobby area at all times
• Monitor and control guest access to the ship ensuring only authorized individuals are allowed on board
• Assist with the loading and unloading of supplies and equipment
• Coordinate with other departments to ensure smooth guest arrivals and departures
• Handle guest inquiries and complaints in a professional and timely manner
• Follow all safety and security procedures to ensure the well‑being of guests and crew members
• Attend training sessions and meetings to stay updated on company policies and procedures

• High school diploma or equivalent
• Previous experience in a customer service or hospitality role preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Physically fit and able to lift heavy objects
• Fluent in English, additional languages are a plus
• Must be willing to work evenings, weekends, and holidays as needed