Front Office Supervisor

Overview

Our mission is to be the best loved Boutique Hotel & Restaurant Company. Regardless of position, we look for individuals passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. The memorable experiences have to start somewhere – at the Front Office. We’re looking for a Front Office Supervisor to take ownership of delivering exceptional first impressions, managing everything from registration and reservations to porter and concierge services.

• Supervise the efficient operations of reception including check in/out procedures.
• Support team members in handling guest requests and enquiries to ensure a positive outcome.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Advise the team of any special events or VIP guests in the hotel for events or general accommodations.
• Understand thoroughly all hotel room categories, rates, packages, promotions and other product knowledge necessary to perform daily duties.
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Ensure Team Members have current knowledge of all room categories, rates, packages, promotions, local area and other product knowledge necessary to perform their duties.
• Demonstrate positive leadership characteristics that inspire Team Members to exceed standards.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow and adhere to company brand standards.
• Assist other departments wherever necessary and maintain good working relationships with Team Members.
• Work with your Manager to identify a specific project to complete during your internship placement.

• Previous experience in a 5‑star luxury hotel.
• Desire to progress within the hospitality industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Must speak fluent English.

We give our people everything they need to succeed, including a competitive salary that rewards all your hard work, a full uniform, impressive room discounts, and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.