Guest Services Officer

Summary

At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.

With enriching work comes amazing rewards! Some of our associate benefits include:
With enriching work comes amazing rewards! Some of our associate benefits include:

• Complimentary room nights at selected Hyatt properties worldwide
• 50% Colleague Discount in Food & Beverage Outlets in Hyatt Hotels
• Weekly two (2) days off across all levels/departments
• Colleague accommodation with transport to and from the Hotel
• Free meals in our colleague restaurant across all meal periods
• Uniforms are provided and laundered
• Discounted room rates for associates as well as friends and family
• Ongoing learning & development opportunities for career advancements.

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related discipline
• Minimum 1–2 years of experience in Front Office or Guest Services within a luxury hotel environment preferred
• Excellent command of English; additional language proficiency is an asset
• Strong interpersonal and communication skills with a guest-centric approach
• Demonstrated ability to deliver personalized and intuitive service aligned with Hyatt’s purpose of care
• Well-groomed with a professional demeanor in line with Hyatt grooming standards
• Proficient in Opera PMS or similar hotel management systems, and basic Microsoft Office skills
• Ability to handle guest feedback and resolve concerns with empathy and efficiency