Concierge Agent - Waldorf Astoria Lusail

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge Agent, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Respond promptly and professionally to guest inquiries, requests, and concerns
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Receive and deliver messages, mail, packages, and faxes
• Facilitate seamless registration and elevated service for high priority guests
• Share marketing materials and encourage use of hotel services and programs

What it takes to make the stay: a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring through leadership, believing teamwork drives outcomes, owning the work, and focusing on the now.