Hostess

Overview

The overall scope of the job includes serving food and beverages to guests in the assigned outlet in a courteous, professional, efficient and flexible manner consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

• Report to duty punctually, wearing the correct uniform, clean and well pressed including appropriate shoes, polished, and nametag at all times according to the hotel's dress code and Kempinski grooming standards.
• Maintain a high standard of personal appearance and hygiene at all times.
• Provide a courteous, professional and efficient service at all times.
• Perform all duties and tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Understand all food and beverage items offered by the department assigned.
• Explain and perform upselling of all items offered by the department assigned, offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner, report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.
• Operate the existing POS system based on the trained responsibility level as assigned in the department.
• Strictly adhere to rules and regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health and safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.