Housekeeping Supervisor

Company Description

From high‑octane lobby socialising to events celebrations and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

What do we expect from you

• Under the guidance of the Executive Housekeeper or an authorized manager, be responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well‑maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors.
• Ensure that all staff and guest issues are dealt with effectively and in a timely manner.
• Act in the hotel’s interest and as the direct manager’s representative in their absence.
• Supervise allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
• Assign special duties to Room Attendants and House Porters on assigned floors.
• Check the computer system throughout the day for updates of room status.
• Check and return an allocated number of guest rooms to the standard required by the hotel.
• Report to the Housekeeping office any rooms which do not require service, are Do Not Disturb or are double‑locked by the afternoon and log these on the handover.
• Report and log any maintenance defects found in the rooms and assigned areas, and liaise with Maintenance and Reception regarding all out‑of‑order rooms.
• Ensure soft furnishings and décor of rooms are maintained to standard.
• Oversee implementation of deep cleaning and replacement.
• Check on a daily basis the arrivals, departures and VIP lists; check VIP rooms to ensure they are cleaned and maintained to the required standard.
• Ensure VIP gifts are replenished.
• Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
• Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards.
• Liaise with the linen room and valet as required.
• Ensure all public area and back‑of‑house areas are clean.
• Assist in stocktaking of Housekeeping items when necessary.
• Assist in monitoring and controlling housekeeping procedures including lost property, key and pager control, security and emergency procedures, health and safety for employees and guests to ensure optimum guest satisfaction and sales maximization.
• Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
• Create and implement green policies and procedures to reduce waste and energy consumption.
• Report immediately any valuable lost property to security and log packages and all other lost property.
• Handle guest requests, queries and complaints with immediate action and thorough follow‑up and refer when necessary.
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Carry out any projects and assignments directed by the Executive Housekeeper.
• Prepare and complete timesheets, rotas, holiday schedules in line with business needs.
• Prepare and complete Purchase Orders as required.
• Undertake and complete any special projects, tasks or other reasonable requests by your department head or Hotel Management.

• Flexibility and a positive "Yes I Can" attitude.
• Eye for detail.
• Creative problem‑solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Supervisory experience in a similar position is beneficial.