Front Desk Agent

About us:

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family and help create great and unique experiences in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Conveniently located in the heart of one of Doha’s key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha, The Business Park is just a 15‑minute drive by car or complimentary shuttle from Doha’s Hamad International Airport.

Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well‑appointed guestrooms at Holiday Inn are equipped with modern amenities designed for comfort and high‑speed wireless internet access.

• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check‑in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up‑sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control, and release guest safe deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• Perform other duties as assigned, including guest room tours, concierge services, and special guest requests.

• Minimum education of a Bachelor’s degree in Hotel Management or a relevant degree.
• Minimum of 2–3 years of reception or guest service experience in a 5★ hotel.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal and communication skills.
• Strong problem‑solving abilities.
• Prior experience working with Opera or a related system.

We give our people everything they need to succeed. From a competitive salary that rewards all of your hard work to a wide range of benefits designed to help you live your best work‑life, including a full uniform, impressive room discounts, and some of the best training in the industry.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing.