Housekeeping Attendant

Responsibilities

• Ensure that the hotel’s standards of cleanliness, hygiene, security and presentation are maintained in all assigned rooms.
• Perform cleaning duties in guest apartments in accordance with the status of the guest’s stay.
• Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or Housekeeping Coordinator for action and follow‑up.
• Attend to guests’ requests and queries courteously and promptly in the course of performing duties.
• Complete all information on the Allocation Sheet for all assigned rooms, marking status, linen replaced and special requests.
• Complete the Allocation Sheet with the time commenced servicing the room, any running that is required, times that DND signs were placed on the door and record any maintenance issues.
• Report to the Housekeeping Supervisor any unusual incidents, complaints, unauthorized persons in rooms, missing or damaged hotel property, and lost and found items.
• Clean, tidy and vacuum the housekeeping pantries; ensure pantry doors are kept locked at all times and lights out when not in use.
• Stack all stocks neatly in the pantry.
• Sign out, sign in, and restock correctly the cleaning bucket. Maintain in good working order all equipment allocated for cleaning on a daily basis.
• Vacuum guest floor corridors as assigned and keep them clean throughout the day including dusting, spot marking and polishing.
• Maintain the vacuum cleaners in good working condition with each vacuum cleaner returned daily fully cleaned and in working order. All breakages to be reported to the Housekeeping Supervisor.
• Maintain maximum security of guest information on worksheets by keeping it inside the guest room at all times and by not opening any room door for either guests or employees.
• Notify the Housekeeping Coordinator of all DND rooms by 14.00 hrs. every day.
• Report any lost master keys to the Housekeeping Supervisor immediately.
• Use the chemicals provided in accordance with the Material Data Sheets provided.
• Carry out any additional duties as requested by the Manager or Supervisor.
• Use and/or wear protective equipment where recommended.

• Communicate effectively with all other departments.
• Ability to work a flexible roster.
• Attend meetings, training sessions and any other required meetings or training sessions.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager.
• Consistently achieve hotel standards and directives as directed by your supervisor and/or manager.
• Consistently meet productivity targets.
• Maintain guest satisfaction ratings.
• Maintain personal presentation.
• Maintain presentation and cleanliness of pantry and storeroom.

• Ability to speak and understand English.
• Able to read and write English.

• Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel.

• Good understanding of correct manual handling techniques.
• Understanding of safe use of cleaning chemicals and personal protective equipment.

• ‘Can do’ attitude and a high level of energy.
• Professionally groomed.
• Able to work well independently.