Housekeeping Associate

Responsibilities

• Cleaning chairs, sofas and carpets in guests bedrooms and all public areas.
• Removing chewing gum, candle wax, wine and coffee stains.
• Ensure that standards are maintained at a required level on a daily basis following the LQA Forbes and Brand standards in every task daily.
• Work closely with other associates in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Contribute to the collective commitment of a unique guest experience - to create a sense of place.
• Support new members of the housekeeping team.
• Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
• Report for work ensuring appearance and presentation meets the required standard.
• Collect key cards and Duty Phone from the Housekeeping office at your appointed start time.
• Collect equipment; ensure you have the correct tools for the job - if not you must let your Floor Supervisor know - and commence cleaning departure rooms.
• While removing trolleys from the cupboards noise should be kept to a minimum as most of our guests will still be asleep.
• While on the floors all noise should be kept to a minimum such as closing doors and conversations.
• Return any turned down rooms to daytime set‑up.
• Rooms with a Do not disturb card should not be knocked or entered.
• Report to your Floor Supervisor any sleep‑outs, extra departures, rooms on DND or rooms not requiring service.
• All rooms must be cleaned following Rosewood standards.
• Trolleys should be kept neat and tidy throughout the day.
• Ensure public areas and corridors are in immaculate condition.
• Make up any extra beds and baby cots as required.
• Any guest laundry found in occupied rooms should be brought to the attention of the housekeeping office immediately.
• All private dining trays must be removed from the guestrooms and the corridors and placed in a designated collection area.
• Clean and empty vacuum cleaner and assist in the tidying of the store cupboard at the end of the day.
• Before going off shift the trolley should be restocked, cleaned and put away.
• Remain on the floor until your Floor Housekeeper has signed your paper.
• Return your list, key cards and Duty Phone to the Housekeeping office at the end of your shift.
• Ensure lost and found items are turned directly into Security and the lost property procedure followed.
• Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before it can be removed from the hotel.
• Ensure safety and return of all key cards and Duty Phone and ensure you do not loan them to anybody else.
• Report any loss of key card or Duty Phone immediately to the housekeeping office.
• Report immediately any matters concerning the security of guests to the Security Department.
• Ensure all equipment is well maintained and in proper working order.
• Report any malfunctioning or defects to equipment to the Floor Supervisor.
• Report all malfunctions in assigned areas on to Know cross.
• Be responsible for keeping guest doors closed whilst servicing the guestroom and using Service card.
• Do not allow anyone to enter the guestroom.
• Advise the guest to use their keycard and request assistance from guest relations if card is faulty.
• Ensure safety of guest property and report anything suspicious to your floor Supervisor.
• Report suspicious looking persons or anything suspicious to your Floor Supervisor.
• To ensure that all guest rooms and minibars are maintained in accordance with the standard required.
• Stock and replace missing items in minibars and guest rooms.
• Inspect and clean the minibars in accordance with departmental procedures and policies.
• Maintain track and complete daily worksheet of minibar stock and post to guest accounts via iPod device.
• Ensure products in minibar and guest room are not expired and take the proper procedure to remove and replace those products as necessary.
• Ensure rotation of all minibar products.
• Monitor and report any misuse or unexplained stock discrepancies.